Return & Refund Policy

Every piece you purchase here is individually handcrafted in our studio. Because of the handmade nature of our work, each piece is unique and may vary slightly from the photographs shown on our website.

Handmade Nature of Our Products

Slight variations in size, shape, colour, glaze finish, texture, and surface details are a natural part of the ceramic-making process. These are not defects but characteristics that make every piece one of a kind.

By placing an order, you acknowledge and accept these natural variations as an inherent part of purchasing handmade ceramics.

Returns & Refunds

Due to the fragile and handcrafted nature of our products, all sales are final.

We do not accept returns, exchanges, or refunds for:

Change of mind.
Natural variations in size, shape, colour, glaze, or texture.
Personal preference after delivery.
Minor imperfections that do not affect the functionality or structural integrity of the piece.
Custom or commissioned orders once they have been completed and delivered.

If Your Order Arrives Damaged

Every order is carefully inspected and securely packed before it leaves our studio. While we take every precaution to ensure safe delivery, damage during transit can occasionally occur.

If your order arrives damaged, please contact us within 24 hours of receiving your package and include:

Clear photographs of the damaged item.
Photographs of the outer packaging and internal packaging.
A complete, uninterrupted unboxing video showing the package from all sides before opening until the damaged item is clearly visible.

Unfortunately, we are unable to process damage claims submitted after 24 hours of delivery or claims that do not include the required unboxing video, as these are necessary for us to investigate the issue with our shipping partner.

Refunds for Damaged Items

Once your claim has been reviewed and approved, we will issue a refund for the value of the damaged item.

Replacements

If you would prefer a replacement instead of a refund, we would be happy to remake the item, subject to availability.

As each piece is handmade, please allow a few weeks for production. The shipping cost for the replacement will be borne by the customer.